Smartsheet Cost Vs Freshdesk Cost: Cost Analysis of Two Best PM Tools


Project management requires transferring mental processes to several spreadsheets, emails, and messaging systems in addition to pen and paper. However, you can keep track of these chores and projects in one location with the use of a project management application.   

It has become challenging to select the best project management tool due to the introduction of several applications in the market. This article provides a comparative analysis of to excellent project management software, Smartsheet, and Freshdesk. It also provides a comparison of Smartsheet Cost vs Freshdesk Cost. The purpose is to help users in the decision-making process according to their requirements.   

What is Smartsheet?  

Smartsheet is a work execution system and collaboration tool with an intuitive spreadsheet-like interface. Teams can organize, analyze, and coordinate work in real time with this application.  

It includes the following features:  

  • Document and resource management  
  • Project reporting  
  • Task management  
  • File sharing  
  • Schedule monitoring  

Key Features of Smartsheet Software  


Use system reports combining data from various sheets into a summarized view. Moreover, users can utilize the bi-directional feature to track sheet changes. Additionally, they can use interactive tools to send reports and set statuses to repeat as well.  


This feature allows you to centralize teams to a single, complete view of key project information to increase flexibility and agility. Moreover, you can also use the drag-and-drop features to easily customize portal views. This includes widgets, photos, and metrics.  

Control Center  

The business and enterprise plans’ premium control center add-on provides access to robust portfolio tools. Additionally, you can connect with outside BI applications to undertake performance analysis. Moreover, the software also provides dashboards to automatically add data from new projects. Adding to that, you can make changes to the entire portfolio at once.  

Smartsheet Demo  

The software provides a demo option to its potential customers. It enables them to get more clarity about the software and understand it well. The clients can access the demo by clicking on the ‘Wach a Demo’ option on the company’s website. The sales team contacts us as soon as users submit their details online.   

Smartsheet Pricing  

The smartsheet cost has four pricing strategies for the customers. Each one caters to the client’s specific needs. The following are the packages:  

  1. Free  

This package is free of cost. It can be used by one user and two editors but not more than that. It is best for people who are just starting with their project management responsibilities. It offers the following features among many:  

  • Gantt, Grid, Card, Calander Views  
  • Dashboard and reports  
  • 100 automation per month  
  1. Pro  

The package costs $7 a user monthly. The plan is best suitable for managers and teams who want to keep a track of projects with unlimited views. It allows up to 10 users and includes the following features:  

  • User management  
  • Email support  
  • 250 automation per month.  
  1. Business  

The cost of the package is $25 per user a month. The plan offers unlimited editors with a minimum of 3 users at least. It is best suited for businesses that manage tasks with unlimited editors and additional capabilities. The plan includes the following features:  

  • Baselines  
  • Activity log  
  • Proofing  
  • Document builder  
  1. Enterprise  

The company does not provide a pricing quotation for this package. However, users can get in touch with the sales team for pricing details. It is best suited for a business that uses controls of an enterprise-grade level to run processes at scale. The plan offers the following:  

  • Enterprise Plan Manager  
  • Chargeback reports  
  • Domain validation  

Smartsheet Review  

The software has a great user satisfaction rating with 89% of responses in favor of the software. Additionally, it has a ranking of 5 out of 5 stars on FinancesOnline and 4.7 on Gartner.  

What is Freshdesk?  

Freshdesk is a cloud-based customer service solution. It guarantees greater engagement with the organizations. Additionally, the application streamlines ticketing with customizable possibilities for agent roles, ticket forms, portals, and more. Furthermore, the users can control their identities and access information to increase data security as well.  

Key Features of Freshdesk Software  

Ticketing Management  

The software allows you to use collaborative ticketing to provide higher-quality customer service. You can also create tickets that can be resolved for consumer issues coming from various channels. The features offer the following:   

  • A team inbox where tickets can be assigned and prioritized depending on keywords  
  • Tickets with AI support to increase agents’ productivity and save time  
  • SLA management to assess agent performance and establish response time expectations for clients  


The program automates the process of notifying agents and clients of any updates to their tickets. It implements maintenance tasks and ticket actions automatically based on the amount of time that has passed since an event.  

Analytics and Reporting  

The software allows you to schedule reports for regular periods and make necessary customizations. You can utilize data presented in various chart types and visualizations to gain actionable insights.  

Freshdesk Demo  

The company does not offer a demo option to the customers. It does, however, provide the option of a free trial to give a first-hand experience to its potential clients. Moreover, users can also reach out to third-party vendors for a demo of the software.   

Freshdesk Pricing  

Unlike other applications, Freshdesk costs offers numerous pricing strategies each catering to a specific niche. It does provide 4 pricing plans for every department. This includes Free, Growth, Pro, and Enterprise. Each package differs in its features which is directly dependent upon the department. The following are the pricing strategies provided by the company:  

  1. Freshdesk  
  1. Freshchat  
  1. Freshsales  
  1. Freshmarketer  
  1. Freshservice  
  1. Freshteam  

Head over to the official website to learn in-depth about the plans included for each of the strategies and the features included as well.  

Freshdesk Reviews  

The software has a great user satisfaction rating with 89% of responses in favor of the software. Additionally, it has a ranking of 5 out of 5 stars on FinancesOnline and 4.5 on GetApp.  


Both pieces of software have positive reviews from their users. As a result, it is impossible to say which is superior to the other. This is because the optimum project management system for a business depends on the user requirements. Therefore, which software will work best for you depends on your needs. You should consider the size of your business and your budget before deciding which project management software to choose.  

Read More: Freshdesk Project Management vs Wrike Project Management: Comparison

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